Returns & Exchanges
At Annies Hallmark & Gretchens Hallmark, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receipt for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original packaging, unused, and include all original tags and receipt documentation.
Initiate Your Return
Contact our customer service team via email or visit one of our retail locations to obtain a Return Authorization number.
Package and Ship
Securely pack your items and include the Return Authorization form before shipping them back to our central processing warehouse.
Receive Refund
Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing