Frequently Asked Questions
Everything you need to know about shopping with us.
What is your standard shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery times vary by location, usually arriving within 3-7 business days.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for gifts and cards?
We want you to love your purchase. Items in their original, unused condition can be returned within 30 days of purchase with a valid receipt for a full refund or exchange.
Can I use Hallmark Gold Crown Rewards online?
Yes, you can apply your valid Hallmark Gold Crown Rewards points and coupons during the checkout process by entering your rewards number or specific promo code.
Do you offer gift wrapping services?
We take pride in our presentation. During checkout, you can select our gift wrapping option and include a personalized message for your recipient for a small additional fee.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact our customer service team immediately with your order number and a photo of the damage so we can arrange a replacement.